Annuva Luxury Fashion: Refund & Return Policy

Return & Exchange Policy

At Annuva Luxury Fashion, we are committed to providing you with the highest quality products and services. To ensure your complete satisfaction, we have implemented the following return and exchange policy:

Return Policy

  • Quality Assurance: Our products undergo rigorous quality checks to minimize the possibility of defects or errors.
  • Time Limit: Returns must be initiated within 7 days of receiving your order.
  • Condition: Items must be returned in their original condition, unworn, unwashed, and with all tags and labels intact.
  • Proof of Purchase: A copy of your order confirmation or invoice is required for processing returns.

Exchange Policy

  • Defective or Damaged Items: If you receive a defective or damaged item, please contact our customer support team within 7 days of delivery.  
  • Incorrect Items: If you receive an incorrect item, please contact our customer support team immediately.
  • Exchange Process: To initiate an exchange, please contact our customer support team for further instructions. You may be required to provide a video or photos of the defective or incorrect item.
  • Shipping Costs: Shipping costs for exchanges are the responsibility of the customer, unless the exchange is due to our error.

Order Cancellation and Undelivery

  • Order Cancellation: If you wish to cancel an order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that we cannot guarantee cancellation after the order has been processed.  
  • Undelivered Orders: If your order is undelivered due to incorrect address or other reasons, we will attempt to redeliver. However, additional shipping charges may apply.

For all return, exchange, or cancellation inquiries, please contact our customer support team at [Customer Support Email] or [Customer Support Phone Number].

Note: This is a general template and may need to be adjusted based on specific business practices and local regulations. Please consult with legal counsel to ensure compliance with all applicable laws.

Additional Tips:

  • Clear and Concise Language: Use clear and concise language to avoid confusion.
  • Bold Key Points: Highlight important information using bold text or bullet points.
  • Easy-to-Follow Instructions: Provide step-by-step instructions for the return and exchange process.
  • Customer-Centric Approach: Emphasize your commitment to customer satisfaction.

By following these guidelines, you can create a return and exchange policy that is both customer-friendly and beneficial to your business.